Frequently Asked Questions
Please contact us if we haven't answered your question here
How soon is my order sent?
For personalised and made to order items we aim to send within 5 days of receiving your order.
For ready to ship items we aim to send orders within 1-2 business days after the order has been received.
How long will it take to receive my order?
We send all orders using Royal Mail First Class. Generally RM aim to deliver within 1-3 business days however sometimes it can take a little longer to receive your order so please allow 7 days before contacting us.
Is everything handmade?
Yes, all our products are completely handmade. We take time choosing and designing each piece and then, after getting all the components together, we make each item by hand in our studio. You can be sure that each piece is unique and made in Britain.
What types of payment do you accept
We accept debit and credit card payments.
Do you offer international shipping
At present we only ship to the UK on our website. However we can accept international orders via our Etsy shop... https://www.etsy.com/uk/shop/BobbyLovesRosie
Are your products suitable for vegetarians and vegans
Yes, absolutely, as a vegan myself, all our products are suitable for vegans and vegetarians.